We have a fourteen (14) day exchange policy, which means you have fourteen (14) days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your exchange is accepted, we will send you instructions on how to proceed. Items sent back to us without first requesting an exchange will not be accepted.

To start your exchange or for any other inquiries, you can contact us at hello@pointestudio.me

Refunds are not accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.