Shipping policy

CUSTOMS/DUTY & TAXES FOR GCC ORDERS

Orders are shipped from our regional fulfilment hub Swftbox in Dubai, U.A.E. You will receive WhatsApp shipment updates directly on the number you’ve provided.

Customs authorities in other countries may charge import taxes/duties in accordance with local regulations. These are not included in our prices and must be paid by the customer upon delivery.

If your number is not registered on WhatsApp, don’t worry, you can use the tracking page here to get updates on your shipment.

DELIVERY ESTIMATES AND CHARGES

Prices shown for each country include delivery charges unless the total order value falls below a minimum in which case a nominal fee is charged.

Delivery timelines are estimates provided by our courier partner and delays may occur that are out of our control (e.g. due to weather conditions or customs clearance delays).

PLEASE NOTE: We are currently only shipping within the GCC

RETURNS

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with the products sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, you can contact us at hello@pointestudio.me If your exchange is accepted, we’ll send you detailed return instructions accordingly.

You can always contact us for any return questions at hello@pointestudio.me.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.